Privacy policy

Privacy Policy

 

 

Service Call Delivery values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our app, and use the services available on the app , and how we use and disclose that information. Service Call Delivery collects user name, phone, email so that user can get access in the app. Service Call also collects user location so that customers can see the location of the delivery man when delivery man starts to deliver products to the customer.
 

If you have any questions or comments about the Privacy Policy, please contact us at contact@serv-call.com. 

A. Collection of Your Personal Information

 

 

1. Collection of Personal Information

"Personal information" includes any data that can identify or contact you, either on its own or when combined with other information. This includes but is not limited to your name, address, email address, and phone number etc.

Collection of Information:
We collect personal information from both Service Professionals and Consumers to facilitate the services offered through the Service Call Delivery App. This information may be partially or fully accessible to other users on the platform, depending on the nature of their interaction.

Account Creation:
Both Service Professionals and Consumers are required to create accounts to access certain features, such as submitting service requests, participating in surveys, requesting quotes, submitting bids, or accessing other functionalities. The type of personal information collected depends on your role and interaction with the platform:

  • Consumers:
    During account registration and app usage, we may collect personal details such as your name, postal code, phone number, email address, and demographic information (e.g., gender, age, preferences). You may also share additional information like your mailing address and feedback. Information you post in your profile, service requests, offers, or discussions within app features (e.g., blogs, chat rooms) may also be collected.

  • Service Professionals:
    If you are a Service Professional, registration requires details such as your business name, phone number, address, zip code, travel preferences, service descriptions, profile headline, first and last name, and email address. Additional business-related information, including photographs and other relevant details, may also be required as you use the app.

Usage of Information:
Collected personal information is used to:

  • Provide and improve our services.
  • Help consumers find appropriate Service Professionals.
  • Ensure customer satisfaction.
  • Enhance platform functionality and resolve disputes.

Recording and Monitoring:
Service Call reserves the right to record conversations and interactions between Service Professionals and Consumers conducted via the platform's chat or virtual call features. These recordings or chat logs may be used to:

  • Prevent misuse of the platform.
  • Protect the rights and privacy of both Consumers and Service Professionals.
  • Resolve disputes effectively.

Our Service Call Delivery App respects your privacy and is committed to protecting your personal information. We collect your location data solely to enable customers to view the distance between themselves and delivery man. This data is used exclusively for this purpose and is not shared with any third parties. Your location information is securely stored and processed in compliance with applicable data protection laws. We do not use your location for any other purposes without your consent. By using our app, you agree to this use of your location data. For any concerns or questions, please contact us directly.

Your personal information is safeguarded and utilized only as outlined in this policy to maintain a secure and transparent environment for all users.

B. How Service Call Uses the Information We Collect

 

 

1. How Personal Information is Used

We collect and utilize your personal information, as well as aggregated data about how our app and services are used, to better understand your needs and enhance your experience with our Delivery Man App. Specifically, we may use your personal information for the following purposes:

  • Providing Services:
    To deliver our services effectively, including registering you for the app, verifying your identity and authorization to use the platform, and enabling access to all features and functionalities.

  • Customer Support:
    To address your inquiries, provide assistance, and ensure a smooth user experience.

  • Internal Record-Keeping:
    To maintain accurate records for operational and administrative purposes.

  • Improving the App and Services:
    To enhance app functionality and user experience by analyzing data, such as entries made through the "Search" function, identifying popular features, and troubleshooting issues as needed.

  • Promotional Communication:
    To periodically send promotional emails or notifications about new features, special offers, or other updates that may interest you.

  • Direct Contact:
    To communicate via email, phone, text, or mail to provide information or deliver services you have requested.

  • Market Research and Personalization:
    To conduct market research and customize the app based on your preferences and interests.

  • Targeted Promotions:
    To use demographic data (e.g., age, postal code, address) to tailor promotions and offers to appropriate audiences and conduct research and analysis.

  • Resolving Issues and Ensuring Security:
    To resolve disputes, protect the app and its users, and enforce our Terms of Use.

C. Security

 

 

We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Service Call Delivery may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Service Call  delivery is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

D. Updating, Deleting and Correcting Your Personal Information

 

 

You may choose to restrict the collection or use of your personal information in the following ways:

You can review, correct and delete your personal information by logging into the app and navigating to your preferences page in "Edit Profile." You must promptly update your personal information if it changes or is inaccurate. Typically, we will not manually alter your personal information because it is very difficult to verify your identity remotely. Nonetheless, upon your request we will close your Account and remove your personal information from view as soon as reasonably possible based on your Account activity and in accordance with applicable law. We do retain information from closed Accounts in order to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations of any Registered User, enforce our Terms of Use, and take any other actions otherwise permitted by law that we deem necessary in our sole and absolute discretion. You should understand, however, that once you publicly post a Request, Offer, Want, Feedback, or any other information onto the Website, you may not be able to change or remove it. Once we have deleted or removed your Account, you agree that Service Call Delivery shall not be responsible for any personal information that was not included within your deleted and/or removed Account that remains on the Website.

Data Deletion

1. Service Call Delivery doesn't share any data with third party service. We use the data for app functionality.

2. Users can contact us to delete their account (Phone : +18683629089, Email : contact@serv-call.com)